Refund policy

Returns/ Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. All jewellery is not exchangeable for health regulations. We do not refund or replace items broken in the post .You will need to claim directly through Australia post. They will require the tracking number we give you as well all a photo of the packaging AND broken item for you to claim your money back. Unfortunately we can not do this on your behalf.

Accidents do happen when wearing with elastic bracelets- if your bracelet breaks within the first 30 days of purchase, please send us photographic proof and we will send you a "repair" kit free of charg. In the event that you have chosen the incorrect size and continue to wear the bracelet, it will stretch and break, we are not obligated to refund or replace. If you have received your bracelet and it is the incorrect size. We are happy to send a “kit” so you may reread and adjust to your preferred size.Please note. we will require photographic proof before sending. One kit will be sent free of charge to your nominated postal address.

We are happy to exchange sizes but be aware that the buyer must send back the original bracelet first in its original condition and pay for return postage. We urge you to check your size carefully – see sizing information for details.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery. Will not be exchanged or refunded.

Refunds (if applicable)
Refund / Cancellation Policy
If for any reason you are dissatisfied with your purchase please contact us as soon as possible and we will do everything we can to help.
We comply with WA Office of Fair Trading regulations on refunds. In the event of a damaged or broken item/s during shipping, we (Australia post & Fairy Leonie’s Crystals) do require a photograph of the broken crystal- please see lost and broken crystal information below for details. The buyer must lodge with australia post- unfortunately as the seller we are unable to do so.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at unicorndesign@westnet.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
If you need to exchange it for the same item i.e. incorrect size chosen by the buyer, send us an email at unicorndesign@westnet.com.au and send your item to: Fairy Leonie's Crystals, Po Box 574 , Busselton WA 6280, Australia.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Fairy Leonie's Crystals, Po Box 574 , Busselton WA 6280, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.